We aim to deliver your orders as quickly and smoothly as possible. Please read the following information carefully to understand how our shipping process works.
All orders are processed within 1–2 working days after confirmation. Orders placed on Fridays or during official holidays will be processed on the next working day. During peak seasons, promotions, or new collection drops, processing times may take slightly longer.
Delivery usually takes between 2 to 5 working days, depending on your location. Same-day or next-day delivery may be available in Cairo and Giza for selected areas.
Please note that Fridays and public holidays are not considered working days.
We currently ship to all governorates across Egypt.
Shipping fees are calculated at checkout and may vary depending on your location. Any available delivery options and their costs will be shown clearly before you complete your order.
Once your order is shipped, our delivery partner may contact you by phone to confirm delivery. Please make sure your phone number and address are entered correctly when placing your order.
During high-demand periods such as sales, restocks, or special campaigns, deliveries may take slightly longer than usual. We always do our best to deliver your order as fast as possible and appreciate your patience.
Please ensure that your shipping address and phone number are correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
If the courier is unable to reach you or deliver the order after multiple attempts, the order may be returned to us. In such cases, additional shipping fees may apply to resend the order.
If you have any questions about your order or shipping, please contact our customer support team through WhatsApp, Instagram, or the Contact Us page, and we will be happy to assist you.